Penske Honda Service and Parts

Great service... but didn't like that I made my appointment to get my AC fixed and it took a month to get in. Also in waiting for the appointment my factory warranty expired by 2 miles. Thank God I have an extended warranty, because it was an $1100 job. I still had to pay a $100 deductible over 2 miles. You would think they'd wave that since I waited a month to be seen. I didn't argue, I just paid it. I will add that they got the job done quickly and done that day. Impressive.

Toby was the best service writer I have ever encountered. We had a broken wheel on our brand new Odyssey while driving across Indiana. Toby went well beyond any expectations in getting a wheel shipped in and making it a priority to get us on our way as soon as possible. If I lived in Indy I would be going to Penske and asking for Toby!!

I came here to complete a warranty repair, and was really impressed by the team! They really seemed to value their jobs and made sure I had a good way to reach them. The complimentary shuttle was so nice!

I have purchased two cars, one new and one used, from Penske Honda and always took them in to Penske Honda Service and Parts for all services I have needed. I am aware that I might be able to get somewhat cheaper service elsewhere, but I don't think I will ever find better care elsewhere - and you just can't put a price on that. I especially appreciate always being treated with respect and not just a number in line, I truly feel taken care of each time. It's also a massive plus that their facilities are beautiful, spacious, clean, with a comfortable waiting lounge with wifi, coffee, tea, snacks, etc. I always feel like I and my vehicles belong there and can count on getting an…

I use this service every time I need maintenance, whether it's oil changes, tire rotations, etc., but I only give it four stars because I think the service charge is more expensive than other places. The service at the waiting area is all good except the price. The staffs are excellent. It's just the price that I really want them to lower the price a bit.