Ray Skillman Westside Auto Mall

2nd time submitting this review. Someone at Ray Skillman changed my 1 star rating to a 4 star rating. I did NOT change my rating. They also removed my review. Firstly, I just want to say the team that I worked with were very nice people and even had me come in to get a key fob at no cost to me. That being said, let's get into it. I traveled 2.5 hours to get the vehicle they said I was approved for, I was so excited. Bought the Dodge Caravan and brought it home where I immediately noticed the back bumper (one piece) had clearly been hit. I did not notice this during the visual inspection I did prior to leaving the lot. I did not buy the warranty at time of purchase. I own that piece…

Their commitment to excellent customer service is truly unmatched. From the moment you walk in, it's clear that your satisfaction is their top priority. I genuinely appreciate the dedication and effort they put into ensuring every customer feels valued and well taken care of. Highly recommend!

Dylan was awesome! I wasn't even looking to buy, just sell my old car and he got me a deal i couldn't pass up. I would definitely work with him again

This was my first car buying experience but one of many for my partner. We were both pleasantly surprised at how smooth the process was. Rodrigo played a huge part in that! He was easy to talk to, knowledgeable, and real - something most salesmen aren't. He and his manager worked with us on our trade in and concerns about the car (new car had some minor scratches and they worked to make it right). All in all, we drove away in our new 2025 Mazda CX-30, happy with how things went and feeling very comfortable with the finances and reliability of the car.

I recently purchased a 2022 Kia Carnival from your dealership and hate a great experience with Merrien. She was very friendly and thoughtful throughout the process. She made me feel comfortable in my decision, which made me appreciative. However, I did want to share some feedback about the finance portion of the transaction. I ended completing my decision and finance with Nic and Terry. I felt the customer service received by Marcel could be improved. A more welcoming approach would go a long way in helping customers feel supported during such an Important part of the buying experience.