Pete's Service Center

I would really like to give a great review. Since 2015 I've been taking my vehicles to Pete's for service and the Senior Pete has always been incredibly fair, reasonable, and honest. Unfortunately, since having returned to the Indy area and taken my car in x3 this year already, I cannot state the same for the current management. Just hoping that this last round of "repairs" …

I can't speak to the quality of their work or cost, but this review is about the customer experience. The shop was referred to me by another mechanic who couldn't repair foreign cars. The positive: The folks are very friendly, on the phone and in person. The negative: I had scheduled an appointment for 8am on Monday morning through their website because I had a Check Engine light on. …

Pete's does a great job in returning a repaired vehicle. I have had a couple things done and am well pleased. My one complaint was I asked to be called when finished. I wanted to pick it up by 2 or 3. I was not called, I called at 3 a d they said it was ready.

First visit, took 3 weeks and $5,000 to put a new clutch in my mini countryman at 60,000 miles. I questioned it all very hard but in the end, I was assured it was necessary and with a solid warranty. Within 6 months I have a loud clunk from a complete stop through acceleration of gear one and two. So I took it back to Pete’s convinced it is the clutch. They say it’s not and that I need to replace …

I’ve been associated for years with this garage. Some things good, most things bad…who says your car is ready yet even the most obvious of repair requests is incomplete?! Over $14k in ‘repairs’ & still leaks. I’ve given up on the US car repair dept here, it seems they’re better suited for foreign cars. I won’t even get started on the employee turnover associated with this shop. Don’t bother tr…