Pete's Service Center

I would really like to give a great review. Since 2015 I've been taking my vehicles to Pete's for service and the Senior Pete has always been incredibly fair, reasonable, and honest. Unfortunately, since having returned to the Indy area and taken my car in x3 this year already, I cannot state the same for the current management. Just hoping that this last round of "repairs" to my AC at a cost of over 3k now really does the job. Communication was not terrific. Be sure to ask ALL the questions...make NO assumptions and...get a 2nd opinion before committing to any work to be done.

I can't speak to the quality of their work or cost, but this review is about the customer experience. The shop was referred to me by another mechanic who couldn't repair foreign cars. The positive: The folks are very friendly, on the phone and in person. The negative: I had scheduled an appointment for 8am on Monday morning through their website because I had a Check Engine light on. I arrived and checked in at 8:01. The intake person told me it would take about 2 hours for the diagnostic. Since they didn't have a place to sit and wait, I asked if they knew of a coffee shop nearby, and he said there was one about half a mile away, which I believe he was referring to The …

Pete's does a great job in returning a repaired vehicle. I have had a couple things done and am well pleased. My one complaint was I asked to be called when finished. I wanted to pick it up by 2 or 3. I was not called, I called at 3 a d they said it was ready.

First visit, took 3 weeks and $5,000 to put a new clutch in my mini countryman at 60,000 miles. I questioned it all very hard but in the end, I was assured it was necessary and with a solid warranty. Within 6 months I have a loud clunk from a complete stop through acceleration of gear one and two. So I took it back to Pete’s convinced it is the clutch. They say it’s not and that I need to replace three different mounting brackets which will cost me another $1800. I decided to get a second opinion and just to get it out of Pete’s garage I had to pay a $235 diagnostic fee. I took it to another location and they charged me $21 to look through my whole vehicle and found what was making the noise…

I’ve been associated for years with this garage. Some things good, most things bad…who says your car is ready yet even the most obvious of repair requests is incomplete?! Over $14k in ‘repairs’ & still leaks. I’ve given up on the US car repair dept here, it seems they’re better suited for foreign cars. I won’t even get started on the employee turnover associated with this shop. Don’t bother trying to learn names. I’m a unsatisfied former customer.